Why do I have a charge on my credit card?

There can be any of the following 3 reasons, why you have been charged.

You have started a subscription with us. We have sent you an email notifying you of your started membership. Please check your Junk/Spam folder, if you have not received an email from us in your inbox. If using Hotmail, Outlook, or Live email providers, please remember to check the folder - "Other". Please note that Hotmail, Outlook and Live email providers delete emails in the Junk folder after 10 days.
Your subscription has been auto-renewed for the next term. All active subscriptions are renewed at the end of the term as a service to our customers.
You have been charged a one-time fee for a single Premium card. Check your membership type under "Account details" on "My Page". It should state that you are a free member.

If you do not wish to keep your subscription for the full term, you have 30 days since renewal to switch to a shorter plan. Click on the button below to switch plans.

Switch subscription term

Click here to read about scheduling a cancellation of your current subscription at the end of the term.

Your private account information is protected by login. Therefore, you’ll be asked to login when you click on the links in this article.

To log in, please use the same email address you use to send ecards. If you have forgotten your password, you’ll be able to reset it by clicking on reset password link on the following page. If you have problems logging in, please see this article.

Still have questions? Contact us